Fair use and service limits

Fair use and service limits (what "unlimited" means)

"Unlimited*" thoughts, Spaces, seats and search mean normal human use of a workspace, including AI apps you connect with a scoped MCP key. They do not mean uncapped automation, scraping, or resale. Notepad scans and incoming texts are not unlimited on any plan: each has the monthly limit listed below.

• Note text is capped at 20 KB. Each image or other media attachment is capped at 1.9 MB.
• AI enrichment: 200 notes per seat per day (500 per seat per day on Scale). Notes past that cap still save and stay searchable; they just skip AI enrichment.
• Ask: 100 queries per seat per day (250 per seat per day on Scale).
• MCP (connected AI apps): 60 tool calls per minute per person, across all of their keys. Reading and searching through MCP never call a language model (Claude). Search does turn your query into a search vector, the same way it does in the app.
• Vision notepad scans: 10 per month on Personal Free, 50 per month on Personal Pro, 100 per seat per month on Startup Team, and a 500 per seat per month fair-use baseline on Scale before custom volume pricing.
• Incoming texts (SMS and MMS): 100 per month on Personal Pro, 250 per seat per month on Startup Team, and 500 per seat per month on Scale. Reply STOP to opt out and HELP for help.

Automated scraping, bulk export for resale, and using the API or MCP to train another model on customer data are prohibited.